Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.
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My boss at Chick-Fil-A mentioned that the company uses the “Raving Fan” approach to customer service. Good customer service filters down throughout the organization, not just at the front door. That doesn’t mean you shouldn’t read this book.
Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H. Blanchard
This is a quick read They all “get it. It tells you to imagine perfection centered on the customer. Best of all, he knew how to take this vision and turn it into an action plan.
As a fictional story, it’s too dismiss as a tall tale. Blanchard then takes these topics and wraps them in an interesting story. I liked the meat of the story but wish it had been wrote more on an adult level. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace–and turn their customers into raving, spending fans.
I suppose there is a large segment of the corporate population that does not read regularly. Discover What the Customer Wants Discover customer’s vision of what they really want, then alter your vision if needed. You’ll get something useful. The ideas presented within could’ve been summed up on 3 triple spaced pages. How can you take these lessons into your daily work? Alexa Actionable Analytics for the Web.
In this step you will also decide which customer needs you will service and which customer needs you will not service, you cannot be all things to all people. It nothing else, that customer isn’t a Raving Fan. Implement semi-annual performance reviews for all employees.
Raving Fans: A Revolutionary Approach to Customer Service
For the first time he felt he knew what talking to customers really meant and how to listen, even to silences. There aren’t really eaving concepts presented in this book, per se.
Summary Have a vision of your own. The Power of Positive Relationships. Jan 10, John Speight rated it did not like it.
Sometimes customers are in a big hurry and would feel any extra talk was delaying them. Had a character who was some guy’s fana god mother of service’.
By any means though, I wasn’t excited to read it. The rule of one percent reminds me that all I have to do is to improve by one percent.
Deliver your vision plus one blancharv To create a raving fan you need to exceed on delivery of your customer service promise each and every time the customer deals with you, the customer needs to believe that they can count on you again and again.
My library Help Advanced Book Search. Showing of reviews. Amazon Second Chance Pass it on, trade it in, give it a second life. We required our store managers to read the book and each created a list ranging from points that they taving put into effect at their stores to improve customer service. Read more Read less. Once you have a real vision, what you have to do is bring down the picture from your mind ravinh impose it over your organization and see where the bumps and warts are.
Ken BlanchardSheldon Bowles. No exceptions contemplated or allowed. And yet poor customer service blanchardd become a standard, that we’ve become accustomed to. He has books on change, customer service and apparently golf, that look for very basic concepts – 2 or 3 at most.
To build further on your customer service knowledge, and once you have read Raving Fans by Ken Blanchardit would be beneficial to read I was your customer. Educate customers about your products, so they can make better decisions.